Withdrawal rights

Any return request must be sent in writing to LODAR SRL by email to the address info@longogroup.eu indicating the purchase order number and detailed reason for the return request.

LODAR SRL will evaluate the request and, if accepted, will send the return instructions.

The transport of the products is at the expense and risk of the sender (customer), who will have 14 days to return them, in accordance with the laws in force (except for customised/personalised goods or sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery).

Any returns received without authorization will be refused.

Customer Service will take charge of the case and will contact you within 7 days of receiving the items which must however:

– Be contained in the original packaging/packaging, in perfect condition, with the original barcode and labels not removed, without additional labels.

– Arrive carriage free after authorization.

Once the condition of the products has been verified, the credit note will be issued within 7 days of receipt, in the form of a credit on the payment method used.